- What’s the return policy?
We only sell the highest quality products and we stand behind them. If you receive a product we sell and it does not work properly, simply send it back to us within 15 days of the date of original purchase. We will refund you the full purchase price of the product (shipping & handling fee not included). In order for a returned item to be accepted, the returned item must be in its original condition (no damage) and returned in its undamaged packaging.
NO RESTOCK FEE WILL BE CHARGED.
- What’s covered by the lifetime warranty?
Any XK-GLOW’s light product for motorcycles (pods, clusters, strips and tubes) that has one or more LEDs fail to illuminate, due to a defect in materials or workmanship, will be replaced, for the original purchaser, for as long as that person owns the bike. Chrome or plastic case failures are covered for such non-illumination issues for one year only.
Installation of this product must be performed by a licensed professional. Should the failure of the product be the result of damage occurring as a result of improper installation, alteration of the product or an act or omission on the part of the consumer, this warranty is void. XKGlow Lighting shall not be responsible for any consequential damages which arise from the use and/or installation of the product. If the kit is installed in any manner other then specified, XKGlow Lighting reserves the right to deny any warranty claims at the discretion of the technical support department.
Any product return must include the original packaging and invoice, a statement of the alleged defect and an R/A number.
- What’s covered by the one(1) year warranty?
The following XK-GLOW products are covered for one year warranty: remote control units; auto/motorcycle LED bulbs; undercar kits, home use light. Units with cracked cases; with damaged or burned circuit boards due to too high amperage fuse or no fuse being used; units that show signs of heat/fire damage; or plastic cases that are broken/crushed are not covered. If you have any questions about our product warranties, please don’t hesitate to email us [xkglow@gmail.com].
Installation
of this product must be performed by a licensed professional. Should
the failure of the product be the result of damage occurring as a
result of improper installation, alteration of the product or an act or
omission on the part of the consumer, this warranty is void. XKGlow
Lighting shall not be responsible for any consequential damages which
arise from the use and/or installation of the product. If the kit is
installed in any manner other then specified, XKGlow Lighting reserves
the right to deny any warranty claims at the discretion of the
technical support department.
Any product return must include the original packaging and invoice, a statement of the alleged defect and an R/A number.
- What's the Return/Exchange Procedure?
1. Email [xkglow@gmail.com] and notify us the product issue as well as the item number which is included in the invoice. 2. We will issue RETURN AUTHORIZATION (R/A) NUMBER for you to mark with the returned products. The R/A Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim.3. Please send the returned item along with R/A number, claims and a telephone number where you can be reached. Returns must be sent freight prepaid and insured by you. No return/exchange will be accepted unless R/A number is attached.4. After the returned item has been inspected and approved, we will refund you or replace the items ASAP. For refunds, item must be sent to XK-GLOW within 15 days from date of purchase. Original shipping and handling charges are not refundable. All approved refunds will be paid via either money check, credit card account or Paypal account. We always stand behind our products. For any question you have, please contact xkglow@gmail.com. We usually respond within 24 hours. (Monday-Saturday)
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